WE LOVE OUR CUSTOMERS!
At Mejor Sana Shop, our customer satisfaction is our #1 priority. Our unique and beautiful all soy wax decorative candles are ready to beautify your home or office space.
Please carefully read our store policy:
Delivery
Processing Time – 5-7 business days
Estimated Delivery Time – All items are shipped via USPS, delivery time may vary due to weather conditions, but typically take from 2-5 business days from the day it leaves my shop!
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Payment Options
Visa, MasterCard, PayPal, Apple Pay, American Express, Discover, and most major Credit Cards.
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Returns & Exchanges
No returns or exchanges, only on exceptional cases.
For defective or damaged products, please contact us at mejorsana@gmail.com to arrange a refund or exchange. Please email me and I will gladly work with you.
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Cancellations – No order cancellations. No exceptions!
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Shipping Options Explained
All orders are shipped via USPS priority mail. If you want to expedite your order, and would like to use another shipping carrier, please email me at: mejorsana@gmail.com
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Packaging & Gift Wrapping
All orders are packaged with eco-friendly materials, such as recycled packaging paper, and green wrap, an eco-friendly alternative to bubble wrap.
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Gift wrapping is available upon request, check the products page for details! Would you like to add a special note in your gift package? Email me at mejorsana@gmail.com
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Missing Items – Missing your order? Once your order leaves the Post office, things may happen!, I get it! Don’t panic! If your order has not arrived between 15 to 20 days. Your order will be replaced or refunded. Please contact me at: mejorsana@gmail.com and I will be happy to work with you on this.
CANDLE CARE &
SAFETY
Our all soy wax candles are great to use for decoration purposes, if you would like to light them, please follow these candle care recommendations:
Trim wick before use (1/8"-1/4")
Burn 2-3 hours maximum
Keep in a safe place away from kids and pets
Always use a stable surface to place them, such as a candle tray, as the wax will drip
Make sure the candle is on a flat, fire resistance surface, away from wind and drafts.
Never leave a candle unattended, or near children or pets.
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Dough Bowl Candle Care
Please read before safely lighting your candle.
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On the first burn, let your candle burn until the top is liquid all the way to the edges, which is a full melt pool.
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Keep your wick trimmed to 1/4 of an inch for EVERY burn.
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Always burn within sight. Never leave your candle unattended!
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Burn for 3-4 hours at a time
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Stop burning the candle when 1/4 of an inch of wax remains (do not burn if there is no wax left under the wicks) The wick never comes in direct contact with the dough bowl, if you keep the wick trimmed.
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Make sure the candle is on a flat, fire resistance surface, away from wind and drafts.
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Never leave a candle unattended, or near children or pets
Each dough bowl is handmade specifically for candles. Please understand that these carved wood bowls are a natural handmade product and will never be perfect. That is what makes them rustic and beautiful.
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PRIVACY
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Please see our full policy here
WHOLESALE INQUIRIES
For whole sale inquiries email me at: mejorsana@gmail.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
-Cash for in person events only